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NextWord's first level of technical support is via email.  Please provide as much detail as possible to help us understand your issue.   We will do our best to resolve your situation.  If required, we can mutually schedule a time for you to speak with one of our representatives .... steve@nextword.com


Note: Running ReTreeve and/or InfoTree under Windows 7.

Based on feedback from several users that are running our software under Windows 7, we offer the following suggestion to ensure their best behavior:

Use Windows 7's Program Compatibility Wizard to set two run time properties of ReTreeve.Exe and/or InfoTree.Exe.

          Choose XP ServicePak 2
          Choose run as Admin

The Program Compatibility Wizard should be found in All Programs, Accessories; however several users indicated that it was not found there and the following options have been used successfully:

 1. Use the Run command and enter ... mshta.exe res://acprgwiz.dll/compatmode.hta 
 2. Use the Search Facility and enter ... Program Compatibility Wizard